Heritage Hotel Lancaster

The staff was welcoming, helpful and courteous, especially, Chad. The location of the hotel was not in the part of Lancaster that I thought it would be in (my fault) but Chad was very helpful in giving us our bearings and pointing out different sites we could visit in the western part of Lancaster. We ended up driving more than we expected (to the Amish communities) and surrounding towns of interest.

I found this hotel through Booking.com, so was not sure what to expect, especially since the rate was so reasonable. We were very pleasantly surprised with the hotel, staff and facilities. Also a bonus to have the restaurant and bar attached, which was also a very nice, laid back atmosphere.

A great location, very clean, friendly and helpful staff, easy parking, free breakfast, proximity to restaurant. We needed 2 rooms for our family and the hotel easily accommodated our request for adjacent rooms. Good value given the price relative to other nearby hotels.

The bedding and pillows were the most comfortable than we ever have experienced before. Usually it is difficult for us to sleep in hotel beds and we were pleasantly surprised at the comfort we experienced. We will never book a different hotel stay when we come visit our college student who attends PCAD in center city Lancaster.

I loved how unique and charming the decor was. So glad it did NOT have a modern cold vibe to it. I also loved how the decor was an acknowledgment to the character of the surrounding areas imbedded with beautiful vintage art, natural materials, and neutral tones. I was in heaven the moment I walked in!