Heritage Hotel Lancaster

The staff was welcoming, helpful and courteous, especially, Chad. The location of the hotel was not in the part of Lancaster that I thought it would be in (my fault) but Chad was very helpful in giving us our bearings and pointing out different sites we could visit in the western part of Lancaster. We ended up driving more than we expected (to the Amish communities) and surrounding towns of interest.

Loved the extra amenities, like shampoo, conditioner, lotion, body wash, coffee, hair dryer. Great room size, comfortable bed and chairs. Laundry bags, ironing board and iron were a plus too. Great size and amount of towels. Bonus was the restaurant bar attached to the hotel.

A great location, very clean, friendly and helpful staff, easy parking, free breakfast, proximity to restaurant. We needed 2 rooms for our family and the hotel easily accommodated our request for adjacent rooms. Good value given the price relative to other nearby hotels.

The bedding and pillows were the most comfortable than we ever have experienced before. Usually it is difficult for us to sleep in hotel beds and we were pleasantly surprised at the comfort we experienced. We will never book a different hotel stay when we come visit our college student who attends PCAD in center city Lancaster.

Staff was very helpful with questions regarding the hotel and nearby areas to eat and visit.